Cancellation & Refund Policy
Clear, transparent guidelines on cancelling on-demand chores, pausing monthly plans, and refund processing.
Free cancellation before helper is dispatched. Once the helper has arrived at your society or home, a minimal travel convenience fee (₹40) may apply if cancelled without valid cause.
Traveling out of town? You can pause your monthly subscription for up to 10 days per cycle at no penalty. Pro-rata refunds are processed if requested within the first 7 days of service.
1. How to Request Cancellation
You can cancel directly through the CitySol mobile application, or message our supervisor via WhatsApp at +91 9699739669 with your booking phone number.
2. Refund Timeline
Approved refunds are initiated within 24 hours back to your original payment mode (UPI, Netbanking, or Debit Card) and reflect within 3 to 5 business days per banking standards.
3. Unsatisfactory Service Guarantee
If a chore was not completed satisfactorily, report it within 2 hours of completion. The area supervisor will either arrange a re-cleaning at zero cost or issue a direct credit refund.
Need help with a cancellation?
Talk directly to an area supervisor on WhatsApp.